1. Application
1.1 This Agreement covers exclusively any sale of products within the Greek territory, through the website www.nimakilkis.com, which is located at 33 Papakiriazi 33, Kilkis, 61 100 Greece, (hereinafter referred to as the "Company"), subject exclusively to the specific terms and conditions and agreements.
1.2 The use of this website for commercial purposes of third parties is prohibited.
1.3 NIMA KILKIS reserves the right at any time and without prior notification to remove and/or modify the e-shop, its terms of use and the terms of transactions.
2. Products.
2.1 The products of NIMA KILKIS are offered subject to their availability.
2.2 NIMA KILKIS reserves the right to withdraw or modify its products found in the e-shop at any time, without prior notice to you.
3. Orders
3.1 Orders are sent in writing via the internet by filling in and sending the relevant Order Form available on the website: www.nimakilkis.com Your order is considered received by NIMA KILKIS from the moment the registration is completed and the relevant confirmation email has been sent to you or if you have chosen to pay by card from the moment the payment has been approved/confirmed, at which time you will be notified of the relevant indication "Confirmation of Order Registration". You must check the Order Entry Confirmation and immediately notify NEMA KILKIS in writing of any error, otherwise the details set out in the Order Entry Confirmation will be applied to this Agreement.
3.2 Updates on the order status are displayed on the user's screen and are sent by e-mail to the contact e-mail address registered by the user.
3.3 NIMA KILKIS reserves the right not to accept an order at its sole discretion (indicative reasons related to the product, the order, the shipment).
3.4. The online display of goods on the website does not constitute an offer to conclude a contract but an invitation for the consumer to submit a proposal.
3.5. The contract is not considered to be concluded and NIMA KILKIS reserves the right to accept your proposal after checking the stocks and the correctness of the price of the product, which may differ from the price indicated on the website depending on the time of your order and the amount of the stock.
3.6. NIMA KILKIS reserves the right to cancel an order, which has already been registered, for as long as the product has not been delivered.
3.7 In case of non-acceptance of your order, any money that may have been deducted from your account or paid by credit card will be refunded in full.
3.8 NIMA KILKIS reserves the right to withdraw from the website any product at any time and/or remove and/or edit any material or content on this website.
3.9 Despite our efforts to continuously update the website and the details of the products displayed, there may be changes, which you will be informed of before completing your order.
3.10. Cancellation of the Order.
The has a mechanism for cancelling a single online order (in whole or in part) that has already been entered in the online store. For any cancellation of an order (total or partial) until the end of the order day, with your details and order number, you should send an e-mail to [email protected] and we will take care of the cancellation.
4. Price/rates.
4.1. The indicated product prices include the statutory VAT.The cost of transport is borne by you. The shipping charges are calculated automatically based on the number of products and the shipping address.
4.2 The price payable by you is the total of the price of the product(s) and the cost of transport.
4.3 The prices of the products of the e-shop and transport (transport costs) may change at any time. The indicated prices of the products are valid for purchases from the online store. The prices of the products for purchase through a physical store may vary. NIMA KILKIS is not responsible for any price difference.
4.4 Ownership of the product is transferred after full payment of the above price.
4.5. Invoices are issued to companies and freelancers, if they fill in all the required information when placing the order.
5. Dispatch-Distribution
5.1 The user can choose through the e-shop the address where he/she wishes to receive his/her order.
5.2 The products can be sent to you at any point within the Greek Territory you choose during the registration of your order by courier service.
5.3 Deliveries will be made every day, except Saturdays, Sundays and holidays between 09.30 - 17.00.
5.4.NIMA KILKIS is not responsible for untimely delivery, due to incorrect entry of your data (e.g. incorrect address) or your absence, as well as for untimely delivery in the following cases:In periods of extreme weather or strikes and in any case of force majeure, which may affect the transport and delivery of your order.
In case it is impossible to contact you by telephone and/or e-mail.
In case of an obstacle in connection with the payment of your order.
6. Product Returns
Returns of products that have been sold through the NIMA KILKIS e-shop are provided in the following cases:
6.1. if the product(s) delivered to you is/are defective (e.g. if the product has been damaged or destroyed in transit), NIMA KILKIS offers you the possibility of replacement or refund within 30 days. The return of a product for replacement should be made with all documents that accompanied the product (e.g. DAT, Retailer's Receipt, etc.) and its complete packaging.
6.2. if the product(s) delivered to you is/are different from the sold product(s), by type or quantity, or is/are missing a property that has been previously agreed in writing with NIMA KILKIS, the customer may return the products for inspection and verification of the error and replacement of the product(s). In this case, the costs of returning the products to our headquarters shall be borne by NIMA KILKIS as long as the method of return proposed by the company is followed.
6.3. in case of delivery of products with a delay of more than 30 days due to a cause not included in the following: *
In this case, the return of the products is made after consultation with NIMA KILKIS exclusively within 10 days from their receipt and the return costs are borne by NIMA KILKIS.
*Order delay
Your order may be delayed for the following reasons:
1. In periods of extreme weather, pandemic or strikes and in any case of force majeure, which may affect the transport and delivery of your order
2. In case it is impossible to contact you by telephone and/or e-mail
3. If there is a problem with your order such as:
- In relation to the product you ordered
- In connection with the payment of the
- The information you have entered is not correctly updated
6.4 In any case, returns are accepted only upon request and must be returned in perfect condition, in the condition received by the customer, complete and without damage and the packaging of the product must be the one that normally accompanies the product and be in perfect condition. In addition, for all cases, the product to be replaced or replaced must be accompanied by all the documents that accompanied the product (e.g. DATA, Retailer's Receipt, etc.)
6.5. Refunds are made within 30 days of the return and receipt by us of the products. The refund to the customer will be made by the same means by which the original collection was made.
6.6. Before any return it is recommended to consult with the NIMA KILKIS online store.
7. Limitation of liability
7.1 NIMA KILKIS in the context of its transactions from the online store is not responsible and is not liable for any damage or loss arising from the cancellation of orders, from the non-execution or from the delay of their execution for any reason. It does not guarantee the availability of the products displayed in the online store, but informs based on the data kept for the availability or not the customer concerned and undertakes in the event of a change in these data, to inform customers in a timely manner about the unavailability so in this case it has no further liability. The online store provides the content (e.g. information, names, names, photos, illustrations), products and services available via the website "as is". In no event shall NIMA KILKIS be liable civilly or criminally for any damages (positive, special or consequential, which shall include, but not be limited to, disjunctive and/or cumulative loss of profits, data, lost profits, monetary compensation, etc.).) that any visitor of the online store or a third party may suffer from a cause related to the operation or not and/or the use of the website and/or the inability to provide services and/or products and/or information available from it and/or from any unauthorized interventions of third parties in products and/or services and/or information available through it.
8. Method of Payment.
8.1 Our online store accepts credit/debit cards Mastercard, American Express, Visa & Maestro, of any bank via SecurityCertificate & SSL Technology (SSL Technology).
8.2 All payments made by card are processed through the e-banking service in the Piraeus Bank online environment, which fully supports the 3D Secure security protocol that secures online card payments and uses TLS (Transport Layer Security) encryption. Your personal information is transferred encrypted at 256bit with the SSL (Secure Sockets Layer) protocol. Encryption is a way of encoding information until it reaches the intended recipient, who can decode it using the appropriate key.
8.3 Our online store does not collect or store your credit card details in any way, and for this reason you need to re-enter them every time you use your credit card for transactions through it.
8.4. In all payment methods there is the option of issuing either a retail receipt or an invoice. An invoice is issued to companies and freelancers, provided that they fill in the following information when placing their order: company name, VAT number and professional activity for freelancers.
9. Withdrawal:
Return of non-defective products - Right of unjustified withdrawal by the customer
9.1 You have the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the contract. Withdrawal is subject to the following conditions:
This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and packaging in perfect condition. The return of the item is accepted only if the buyer has first paid any amount charged by NIMA KILKIS for the shipment of the item to him and the shipping costs for the return of the item.
9.2 The withdrawal statement is made in writing or electronically and NEMA KILKIS is obliged to send a confirmation of receipt of the withdrawal statement as soon as it is received.
9.3 The consumer must return the product(s) within 14 days from the day he/she notified NIMA KILKIS of his/her request for withdrawal, in accordance with the terms of this paragraph.
9.4 The refund to the customer will be made by the same means by which the original collection was made. Specifically, in the case of credit card billing as follows: in the event that until the withdrawal and return of the item the price has been paid to NIMA KILKIS by the Bank, NIMA KILKIS will be obliged to inform the Bank of the cancellation of the transaction and the bank will perform any action provided for under the contract it has drawn up with the client. NIMA KILKIS after such notification shall not be responsible for the time and manner of execution of the counter-bill, regulated by the aforementioned contract.
9.5. The customer is liable to compensate NIMA KILKIS if he/she has used the goods other than what is necessary to ascertain the nature, characteristics and function of the goods in the period up to the declaration of withdrawal.
9.6 In case of opening the packaging, the value of the product is automatically reduced as the product is characterized as used and the customer must compensate NIMA KILKIS for the reduction of the value of the product. The reduction in value from the opening of the packaging and consequently from the classification of the product as used is examined on a case-by-case basis and is determined by NIMA KILKIS and is usually in the range of 20%-30%. NIMA KILKIS shall be entitled to agree with the customer on its compensation even by mutual set-off.
9.7 In the event that the products are returned damaged or incomplete, the online store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without further notice to a total or partial set-off of this claim against the customer.
9.8. Exceptions to the Right of Withdrawal
Exceptionally, the consumer does not have the right of withdrawal for contracts outside the shop (article 3b of the KYA Z1-891/13-06-2013) in case of purchase of products that are not suitable for return, for health protection or hygiene reasons.
10. Force majeure.
NIMA KILKIS shall not be liable for delays in execution (including delivery) due to circumstances beyond its control or due to force majeure and shall be entitled to an extension of the time for execution. Illustrative examples may include strikes, acts of terrorism, war, supplier/transportation/production problems, exchange rate fluctuations, governmental or legislative acts and natural disasters.
11. Applicable Law - Jurisdiction
All transactions carried out through NIMA KILKIS are governed by International and European law, which regulates issues related to e-commerce, as well as by the Consumer Protection Law (Law 2251/1994) which regulates issues related to distance sales.
12.Sending your order means that :
A) You have read and understood the terms of this document and accept them unconditionally.
B) The products are intended for your own consumption or for the own consumption of the person, who is being shipped and their further promotion and resale is prohibited. Likewise, the disposal of the packaging that accompanies them is prohibited.
C) It is your obligation to provide your personal data accurately.
D) You are the legal owner of the credit card you are using for your transaction (in case the credit card belongs to another person, you have the consent of that person for the transaction) and that the credit card has not been cancelled or prohibited in any way.
E) The email address you register and use belongs to you, is accurate and active.
F) Maintaining the confidentiality of your password is your sole responsibility and you will not allow anyone else to use it.
H) NIMA KILKIS reserves the right not to accept your order.
I) Guarantee the safe use of the website from your computer in terms of virus transmission.
I) Your connection to the e-shop is at your own risk as to the possibility of causing any damage to your computer and its software (from any virus transmission), which you are aware of, that you run during the connection and you assume it entirely.
IA) You shall indemnify NIMA KILKIS in full (representatives, employees and partners) for any damage resulting from your breach of this agreement.
IB) Any liability of NIMA KILKIS for any matter arising hereunder is limited solely to the price of your order, and you waive any claim for any excess damages.