Returns of products that have been sold through our online store NIMA KILKIS (www.nimakilkis.com) are provided in the following cases:

  1. if the product(s) delivered to you is/are defective (e.g. if the product has been damaged or destroyed during transport), NIMA KILKIS (www.nimakilkis.com) provides you with the possibility of replacement or refund within 30 days. The return for replacement product should be made with all documents that accompanied the product (e.g. Retail Receipt etc.) and complete packaging.
  2. if the product(s) delivered to you is/are different from the sold ones, by type or quantity or is/are missing a property that has been previously agreed in writing with NIMA KILKIS (www.nimakilkis.com), the customer may return the products for inspection and verification of the error and replacement of the product(s). In this case, the costs of returning the products to our headquarters shall be borne by NIMA KILKIS (www.nimakilkis.com) as long as the return method proposed by us is followed.
  3.  in case of delivery of products with a delay of more than 30 days due to a cause not included in the following: * In this case, the return of the products is made after consultation with NIMA KILKIS (www.nimakilkis.com) exclusively within 10 days of receipt and the return costs are borne by NIMA KILKIS (www.nimakilkis.com).

* Order delay Your order may be delayed for the following reasons:

  • In periods of extreme weather or strikes and in any case of force majeure, which may affect the transport and delivery of your order
  • In case it is impossible to contact you by telephone and/or e-mail
  • If there is a problem with your order such as:
    • In relation to the product you ordered
    • In connection with the payment of the
    • The information you have entered is not correctly updated

In any case, returns are accepted only upon request and must be returned in perfect condition, in the condition received by the customer, complete and without damage and the packaging of the product is the one that normally accompanies the product and is in perfect condition. In addition, for all cases, the product to be replaced or replaced must necessarily be accompanied by all the documents that accompanied the product (e.g. DAT, Retailer's Receipt, etc.).

Refunds are made within 30 days of the return and receipt of the products by us. The refund to the customer will be made by the same means by which the original collection was made.

Prior to any return it is recommended to consult with the NIMA KILKIS online store (www.nimakilkis.com).

Cancellation of order

NIMA KILKIS (www.nimakilkis.com) has a mechanism for the cancellation of a single online order (in whole or in part) that has already been entered in the online store. For any cancellation of an order (total or partial) until the end of the order day, with your details and order number, you should send an e-mail to [email protected] and we will take care of the cancellation.

Return of non-defective products - Right of unjustified withdrawal by the customer

You have the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the contract. Withdrawal is subject to the following conditions:

This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and packaging in perfect condition. The return of the item is accepted only if the buyer has first paid any amount charged by NIMA KILKIS (www.nimakilkis.com) for the shipment of the item to him and the shipping costs for the return of the item.

The declaration of withdrawal is made in writing or electronically and NEMA KILKIS (www.nimakilkis.com) is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it is received.

The consumer must return the product(s) within 14 days from the day he/she notified NIMA KILKIS (www.nimakilkis.com) of his/her request for withdrawal, in accordance with the terms of this paragraph.

The refund to the customer will be made by the same means by which the original collection was made. Specifically, in the case of credit card billing as follows: in the event that until the withdrawal and return of the item the price has been paid to NIMA KILKIS (www.nimakilkis.com) by the Bank, NIMA KILKIS (www.nimakilkis.com) will be obliged to inform the Bank of the cancellation of the transaction and the bank will perform any action provided for under the contract it has drawn up with the client. NIMA KILKIS (www.nimakilkis.com) upon such notification shall not be responsible for the time and manner of execution of the counter-bill, regulated by the aforementioned contract.

The customer is liable to compensate NIMA KILKIS (www.nimakilkis.com) if he/she has used the goods other than what is necessary to ascertain the nature, characteristics and function of the goods in the period until the declaration of withdrawal.

In case of opening the packaging, the value of the product is automatically reduced as the product is characterized as used and the customer must compensate NIMA KILKIS (www.nimakilkis.com) for the reduction of the value of the product. The reduction in value from the opening of the packaging and subsequently from the classification of the product as used is examined on a case-by-case basis and is determined by NEMA KILKIS (www.nimakilkis.com) and is usually in the range of 20%-30%.NEMA KILKIS (www.nimakilkis.com) is entitled to agree with the customer to compensate the customer even with mutual set-off.

In the event that the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without further notice to a total or partial set-off of this claim against the customer.

Exceptions to the Right of Withdrawal

Exceptionally, the consumer does not have the right of withdrawal in the following cases of off-premises contracts (article 3b of the KYA Z1-891/13-06-2013):

No withdrawal is possible for products which are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery.